Support

Write to support@pairelle.app. We answer in English or Russian.

Questions

My progress is gone after reinstalling

Progress lives on your device; there is no cloud save. On Android it may come back from your Google backup when you reinstall the game on the same Google account.

How do I restore Remove Ads or skins I bought?

Open Settings → Restore purchases (“Восстановить покупки”) while signed in to the same Google Play or App Store account you bought them with.

How do I change ad consent?

Settings → Ad privacy options (“Настройки рекламы”). The option appears where the law requires it: the EEA, the UK and Switzerland.

What’s the best way to report a bug?

Settings → Feedback (“Обратная связь”). It opens an email with the app version and your device model already filled in, which helps us find the problem faster.